Customer Service

100% Shade Match Guarantee

With a full range of foundations, powders, and concealers Dermablend Professional wants to ensure you find the perfect shade! If for some reason you're not happy with your shade selection, you can return it in its original packaging with receipt to receive a full refund within 30 days of original purchase date. Refunds will be issued within 30 days of when the return is received to the credit card used for original payment. We're sorry, return shipping fees are not refundable.

100% Dermablend Shade Match Guarantee

30 Day Return Policy

If for some reason you're not happy with your order, you can return it in its original packaging with online receipt to receive a full refund within 30 days of purchase date.

  • Simply complete the Return Form attached to the bottom of your invoice with the information requested.
  • Pack the item(s) to be returned, along with the Return Form, in the original package if possible.
  • Returned packages must be returned prepaid, to the address on the return label.
  • Refunds will be issued within 30 days in the form of credit to the credit card holder. We're sorry, return shipping fees are not refundable.
  • Items purchased in any location other than www.dermablend.com must be returned to their original point of purchase.

If the label is not available, all returns should be addressed to:

L’Oreal USA
Returns Dept
24 C Charles Court
Dayton, NJ 08810
 

Processing Information

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges. Refunds will be issued within 30 days in the form of credit to the credit card holder. An email will be sent to confirm receipt and processing of your return. The credit will appear on your bank statement within 1-2 billing cycles.

Questions

If you have questions about returns, please call our toll-free customer service number 1-800-662-8011. Operation hours are from Mon-Thu, 9am-5pm EST, Friday 9am-3pm EST.