Customer Service
Customer Service
Please feel free to contact us by email, using the Contact Us form below.
Call our toll-free customer service number.
Operation Hours: Mon - Fri, 9am–7pm EST.
Due to COVID-19 safety measures to protect our shipping employees at this time, orders may take longer to process and shipping times may increase to 3 – 5 business days.
SHOPRUNNER
Due to COVID-19 safety measures to protect our shipping employees at this time, Shoprunner orders may take longer to process and shipping times may increase to 3 – 5 business days.
How May We Assist You?
We've gathered a comprehensive directory of our most frequently asked questions, just for you. If you can't find the answer you are looking for, go to our email submission form at the bottom of the page to contact us directly.
- How can I track my order?
- When will I get an order confirmation number?
- Can I use a foreign credit card?
- What are Dermablend’s shipping methods?
- How is sales tax charged?
- What are Dermablend’s shipping rates?
- Where can I Buy Dermablend Products?
- I can’t remember my password, how can I get it?
- How can I unsubscribe from email/stop getting emails?
- How can I update my billing address?
- How do I know which Dermablend shade is right for me?
- I have questions about a specific ingredient, who can I contact?
- What is your return policy? To return an item(s), please visit the Order section of My Account and select ‘Start Return’ next to the order you wish to return. If you do not have an Account, please enter your Order Number, Email Address, and Zip Code (billing or shipping) associated with the order you wish to return here. Print your complimentary return label, pack the item(s) to be returned, along with the Return Form attached to the bottom of your invoice, in the original package if possible.
- What countries/territories are Dermablend Professional products sold in?
- Animal Testing
- Are all Dermablend Professional products vegan?
- What products do you have that are currently vegan?
When you return your purchase to Dermablend.com within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on Dermablend.com can be returned to Dermablend.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
Contact Us
Click here to track your order. For any other questions relating to your order, please contact a Dermablend Customer Representative at 1-800-662-8011 and select prompt #2 Monday - Friday, 9:00am - 7:00pm EST.
If you have other thoughts, concerns, comments or suggestions, please feel free to share them by filling out the form below.