Customer Service

Customer Service

EMAIL

Please feel free to contact us by email, using the Contact Us form below.

CALL 1-800-662-8011

Call our toll-free customer service number.
Operation Hours: Mon - Fri, 9am–7pm EST.

STANDARD SHIPPING
Due to COVID-19 safety measures to protect our shipping employees at this time, orders may take longer to process and shipping times may increase to 3 – 5 business days.

SHOPRUNNER
Due to COVID-19 safety measures to protect our shipping employees at this time, Shoprunner orders may take longer to process and shipping times may increase to 3 – 5 business days.

How May We Assist You?

We've gathered a comprehensive directory of our most frequently asked questions, just for you. If you can't find the answer you are looking for, go to our email submission form at the bottom of the page to contact us directly.

How can I track my order?
Click here to track your order. You can also use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section for Dermablend registered members. If you have questions about your order, please call us at 1-800-662-8011 or email us and we will be happy to assist you.

When will I get an order confirmation number?
You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.

Can I use a foreign credit card?
Dermablend Professional ships via UPS to US addresses only. We do not accept international credit cards or international shipping and billing addresses. We apologize for the inconvenience.

What are Dermablend’s shipping methods?
Dermablend ships via UPS to U.S. addresses only. We can not accept international shipping or billing addresses (including Canada). At this time, Dermablend.com does not ship to APO/FPO, PO Boxes. Orders shipping UPS Express will be delivered M-F; weekend delivery is not offered.

Please note that due to Federal Air Safety regulations, orders containing Hazardous Materials ship via UPS Ground. UPS does not deliver on Saturday or Sunday. Orders shipping to any of the following destinations: Alaska, Hawaii, Puerto Rico or U.S. Territories including PO Box Addresses must ship via UPS 2nd Day Air for $15.00. Hazardous products are not available for shipment to a P.O. box. Thank you for understanding.

How is sales tax charged?
Please note that as of October 1, 2007, all orders shipped from Dermablend will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

What are Dermablend’s shipping rates?
1. Standard Shipping Charges - UPS Ground
  • Order Totals: $0.00 - $50.00 = $6.00 shipping charge
  • Order Totals: $50.01 - $150.00 = $7.00 shipping charge
  • Order Totals: $150.01 or more = $8.00 shipping charge

2. UPS Next Day, 2nd Day Air
  • Next Day Air (contiguous US): $25.00 flat rate (1-2 business days)
  • 2nd Day Air: $15.00 flat rate (2-3 business days)

Where can I Buy Dermablend Products?
Please visit our store locator to locate a retail location.

I can’t remember my password, how can I get it?
If you know your email, simply click here to receive an email to reset your password.

How can I unsubscribe from email/stop getting emails?
Log in to your Dermablend membership here and click on the ‘My Account’ link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the ‘Save Changes’ button and you will be unsubscribed from email.

How can I update my billing address?
If you are a consumer, log in to your Dermablend account profile here and click on the ‘Address Book’ link. The billing address on file will populate the form on this page. Make any changes necessary and click on the ‘Save Changes’ button and your new information will be saved.

How do I know which Dermablend shade is right for me?
Begin by going to "Find Your Shade" and answer a few questions in order to determine your recommended products and shades. Be sure to create a free Dermablend account to have this information stored into your Account Profile. Dermablend will use this information to tailor content and new product recommendations, just for you!

I have questions about a specific ingredient, who can I contact?
Please contact Consumer Affairs at 1-888-577-5226 and select prompt #2.

What is your return policy?
To return an item(s), please visit the Order section of My Account and select ‘Start Return’ next to the order you wish to return. If you do not have an Account, please enter your Order Number, Email Address, and Zip Code (billing or shipping) associated with the order you wish to return here. Print your complimentary return label, pack the item(s) to be returned, along with the Return Form attached to the bottom of your invoice, in the original package if possible.

When you return your purchase to Dermablend.com within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.

Items received more than 30 days after purchase date may not be returned.

Only items purchased on Dermablend.com can be returned to Dermablend.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.

What countries/territories are Dermablend Professional products sold in?
  • USA
  • Canada
  • Puerto Rico
Animal Testing
Dermablend Professional is PETA certified cruelty-free and does not test any of its products on animals. Dermablend Professional is not sold in China.

Are all Dermablend Professional products vegan?
Our portfolio is currently more than 80% vegan-friendly. In 2018, we made the decision to reformulate or discontinue the few formulas containing animal-derived ingredients (beeswax and carmine) in order to become 100% vegan-friendly in the next year.

What products do you have that are currently vegan?
Currently, our 100% vegan products are Loose Setting Powder, Smooth Liquid Camo Foundation, Flawless Creator™ Liquid Foundation Drops, Poresaver^TM^ Matte Makeup Primer, Illuminating Baby Powder, Leg and Body Makeup, Intense Powder Camo® Foundation, Smooth Liquid Camo Concealer, Power-Setter^TM^ Makeup Setting Spray, Makeup Dissolver, Insta-Grip™ Jelly Primer, Quick Fix™ Color Correcting Powder Pigments, Compact Setting Powder, Blurring Mousse Camo Foundation.

Afterpay FAQ
• What is Installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases on orders $35+ now and pay for them in four payments made every 2 weeks without any interest.

• How do I use Installments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details; as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount of $35 will apply and you must meet additional eligibility requirements to qualify.

• Where can I use Installments by Afterpay?

Installments by Afterpay can be applied to purchases made on dermablend.com at checkout.

• Can I use Installments by Afterpay if I'm an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

• How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

• Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

• When will my items be delivered if I use Installments by Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Learn more about our shipping policy here.

• How do I return or exchange an item purchased using Installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

• Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay's Privacy Policy which can be found here.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Contact Us

Click here to track your order. For any other questions relating to your order, please contact a Dermablend Customer Representative at 1-800-662-8011 and select prompt #2 Monday - Friday, 9:00am - 7:00pm EST.

If you have other thoughts, concerns, comments or suggestions, please feel free to share them by filling out the form below.

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